IT SERVICE MANAGEMENT
ISO/IEC 20000-1 certification
Deliver IT services with clear commitments and reliable support.
Prepare for ISO/IEC 20000-1 certification with practical advice and documentation tailored to your organisation. We help you connect the requirements to the way you work.
What can ISO/IEC 20000-1 do for your organisation?
ISO/IEC 20000-1 sets out requirements for a service management system. It helps service providers plan, deliver, monitor and improve services in line with agreed requirements.
Define service commitments
Clarify the services you provide and the levels that customers can expect.
Manage service operations
Set responsibilities for incidents, requests, problems, changes and releases.
Coordinate suppliers
Link external services and dependencies to the commitments you make to customers.
Improve service performance
Monitor measures, review customer feedback and act on recurring problems.
Documentation tailored to your organisation
We start with your activities, responsibilities and existing records. Together we define the certification scope and identify what needs to be prepared.
Documentation for your scope
We can help prepare or review the service catalogue, service-level agreements, roles, operational procedures and performance records.
Submission to the certification body
We submit the prepared documentation to the certification body for assessment.
Support throughout the process
We explain the requirements and help you plan the next steps within the agreed scope of work.
How ISO/IEC 20000-1 certification works
Prepare the documentation
We use information about your organisation to prepare documentation that reflects your activities and the requirements of ISO/IEC 20000-1.
Submit the documentation
We submit the prepared documentation to the certification body.
Assess conformity
The certification body reviews the documentation and assesses how the management system is implemented in your organisation.
Certification decision
The certification body makes its own decision and issues the certificate when the requirements are met.
Clear documentation and evidence of how the system works help you prepare for the audit.
Trusted by our clients
A selection of organisations CERT Standard has worked with.
Frequently asked questions about ISO/IEC 20000-1
Answers to common questions about preparation, scope and the certification process.
Can an internal IT department use ISO/IEC 20000-1?
Yes. Both internal and external service providers can apply it. The scope identifies the services, customers and delivery arrangements covered.
How much does certification preparation cost?
The price depends on your activities, organisation size, number of sites and the scope of support. Share your details for a quote that sets out the work involved.
How long does the process take?
Timing depends on the documentation you already have, your readiness and the certification body’s schedule. We can discuss an indicative timetable after reviewing your needs.
What information should we provide?
Start with your activities, sites and current procedures. If available, include existing information about the service catalogue, service-level agreements, roles, operational procedures and performance records.
Who issues the certificate?
CERT Standard provides advisory and documentation support. An independent certification body audits the system, makes the certification decision and issues the certificate.
What does a ISO/IEC 20000-1 certificate cover?
It confirms conformity of a service management system covering the services defined in the certification scope.
Get ready for ISO/IEC 20000-1 certification
Tell us about your organisation and what you want to achieve. We’ll prepare a quote for the support you need.